Who we are
RockiesOS is a hotel management platform operated by Webzir Inc. ("RockiesOS", "we", "us"). For the RockiesOS platform used by hotels, the hotel is the controller of its guests' and staff's data and RockiesOS acts as a processor on the hotel's behalf. For our marketing site and our direct relationship with hotel customers, RockiesOS is the controller.
Information we collect
- Account & contact data — name, email, phone, company, role, and billing details when you sign up, request a demo, or contact us.
- Usage data — pages viewed, features used, device and browser type, and approximate location derived from IP, collected to operate and improve the service.
- Customer content — data hotels enter into the platform (bookings, guest profiles, invoices, staff records). We process this only to provide the service.
- Cookies & similar technologies — see our Cookie Policy.
We do not store full payment card numbers. Card payments are processed by our PCI-DSS compliant payment providers; we retain only a token and the last four digits.
How we use information
- To provide, secure, and maintain the service and your account.
- To process payments, send transactional messages, and provide support.
- To improve our products, troubleshoot issues, and develop new features.
- To send marketing communications where permitted — you can opt out at any time.
- To comply with legal obligations and enforce our terms.
Legal bases
Where applicable law requires a legal basis (e.g., GDPR), we rely on performance of a contract, our legitimate interests in operating and improving the service, your consent (for example, marketing email or non-essential cookies), and compliance with legal obligations.
How we share information
We do not sell your personal information. We share it only with:
- Service providers who process data on our behalf (hosting, payments, email delivery, analytics, AI features) under contracts that restrict their use of the data.
- The hotel whose platform you interact with, where you are its guest or staff member.
- Authorities when required by law, or to protect rights, safety, and security.
- A successor in the event of a merger, acquisition, or sale of assets.
Data retention
We keep personal information only as long as needed for the purposes above, to comply with legal and tax obligations, and to resolve disputes. Customer content is retained for the life of the account and deleted or returned on request after termination, subject to legal retention requirements.
International transfers
We may process data in countries other than your own. Where we transfer personal data across borders, we use appropriate safeguards such as standard contractual clauses.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, email support@rockiesos.com. If you are a hotel's guest or staff member, please contact that hotel directly; we will assist them as their processor. California residents can also see Do Not Sell or Share My Personal Information.
Security
We protect personal information with technical and organizational measures described in our Data Security overview.
Children
RockiesOS is not directed to children and we do not knowingly collect personal information from anyone under 16.
Changes to this policy
We may update this policy from time to time. Material changes will be posted here with a new "last updated" date.